Returns & Exchanges
If our coffee doesn't wake your soul or meet your highest standards, we offer a 100% money-back guarantee within 30 days of purchase. We want you to be completely satisfied with every bold brew, so we make the return process as painless as possible.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return.
Receive Authorization
Once your request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.
Pack and Ship
Securely package the items—including any gear or unopened coffee bags—and attach the provided label before dropping it off at the designated carrier.
Refund Processing
After we receive and inspect your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing